IT/Business Alignment In Action: The Grab@Pizza Simulation

OVERVIEW

A business simulation that marries theory with hands-on practice, this two-day workshop is highly interactive and combines the power of experiential learning with a practical discussion on how to apply IT Service Management (ITSM) best practices. In a simulated environment, supported by Pink Elephant trainers, participating teams learn to apply ITIL® and ITSM concepts to real business situations. While adopting a company role with specific task, responsibilities and authority, participants learn to work as a team to produce tangible results within the challenging and realistic simulated business environment.
During this simulation, your team runs the IT department of Grab@Pizza, one of the world’s largest pizza companies and your task is to support the business with excellent IT products and services. The market is highly competitive which forces your business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost, and high quality and delivery process. IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organise your IT capabilities in such a way that the business can achieve its targets for lowering operations costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.
During this interactive workshop participants will play six rounds, with each round representing one business month in the lifecycle of Grab@Pizza. In each round participants will:

Analyse the current performance of your IT management processes and organisation
Identify the business requirements and demands for IT solutions
Make decisions about resources, workload and priorities
Calculate the IT costs for this round and make investment decisions
Plan Application development activities and plan the Change Calendar
Propose and implement improvements to align IT performance to business needs

LEARNING OUTCOMES

Deliver agreed IT Services with limited resources, in terms of budget and people
Minimise IT costs by optimising ITSM people, processes and supporting technology
Use Suppliers effectively
Prioritise IT investments and workload, in terms of Maintenance & Support and Innovation & Development
Translate Business Requirements into the required IT Services
Plan application development activities, prioritising the projects/changes planned on the Change Calendar
Minimise potential business risks to continuity caused by poor availability, capacity and security of the IT services
Realise and demonstrate business value

WHO SHOULD ATTEND?

IT Business/Account Managers
IT Directors and Managers
ITSM Process Owners/Managers
ITSM Service Level Managers
ITSM Quality/Service Managers
Senior IT Analysts

PREREQUISITES

There are no prerequisites for attending this workshop.

EXAM, CERTIFICATION & AWARDS

There is no exam
You will attain 12 professional development units (PDUs) for Project Managers